Shipping & returns
Last updated: June 11, 2026
This page summarises how we ship orders and how returns are handled. The quotation you receive for each order is the controlling document — where it states different terms (incoterm, lead time, warranty period), the quotation prevails. See also our Terms of sale.
Consolidation & inspection
- Orders sourced from multiple suppliers are consolidated at our desk in Shenzhen, China into a single shipment with one freight bill.
- Every line is checked against your order list before despatch — part number, quantity, and visible condition. Photo verification is available on request at no charge.
Carriers & incoterms
- Standard despatch is by international express courier (DHL, FedEx, or UPS). Air and sea freight are available for volume orders.
- Quotes are issued EXW, DAP, or DDP as stated on the quotation. Import duties and taxes are the buyer’s responsibility unless the quotation states DDP.
- Tracking numbers are provided for every shipment on the day of despatch.
Lead times
Lead time is quoted per line. In-stock lines typically despatch within 2–5 business days after payment clears; sourced lines follow the lead time stated on the quotation. Consolidated orders despatch when the last line arrives and passes inspection, unless you request partial shipment.
Discrepancies & DOA
- Inspect goods on receipt. Report shortages, wrong items, or transit damage within 7 days of delivery with photos of the goods and packaging.
- Dead-on-arrival (DOA) items reported within the DOA window stated on the quotation are replaced or refunded after verification.
Returns
- Returns require a return authorisation (RMA) issued by our desk before anything ships back. Contact us with the order reference and reason; we respond within one business day.
- Stocked items in unused, original packaging are returnable within 30 days of delivery. Return freight is the buyer’s responsibility unless the return is due to our error.
- Specially sourced, end-of-life, and spot-buy lines are quoted as final sale and are not returnable except for DOA or a verified discrepancy — this is stated on the quotation line where it applies.
Warranty
Warranty terms are stated per line on the quotation. Where the manufacturer’s warranty applies, we assist with the claim; where our desk warranty applies, we replace or refund verified failures within the stated period.