Procurement

Products & scope of supply

AO Ctrl supplies industrial automation parts — PLC, HMI, drive, servo, sensor, contactor, circuit-protection and pneumatic lines — in new, surplus (excess-stock), refurbished or used condition. The condition of every line is stated on the quotation and on the product page before you commit: used lines ship as clean pulls and refurbished lines are bench-tested under load, and neither is described as new. Discontinued and allocation-constrained parts are a normal part of the range, quoted as the condition we can actually obtain rather than as an equivalent substitute.

AO Ctrl is an independent distributor and procurement agent. We are not an authorized distributor of any manufacturer named on this site, and manufacturer names are used to describe the parts themselves.

Quotes & formation of orders

Catalog listings and website content are invitations to treat. A firm order exists when we accept your purchase order or issue an order confirmation in writing (including email), consistent with the agreed quote. We may decline orders that fail compliance, credit, or supplier-imposed restrictions.

NCNR / allocation lines — when a supplier imposes non-cancellable, non-returnable terms, we pass that through and label it on the quote before you commit.

Price, currency & taxes

Prices are as quoted in the currency stated. Unless the quote explicitly includes them, VAT, sales tax, withholding, customs duties, and brokerage are typically the buyer’s responsibility at destination. Anti-dumping or trade measures that arise after quote acceptance may require re-pricing or cancellation of affected lines—we notify you promptly when we become aware.

Payment

Payment method, milestones, and credit limits are agreed per customer and stated on the quote or account terms. We may suspend shipment or decline new orders when invoices are overdue. Online payment options (for example PayPal) appear only when enabled for your quote and region.

Delivery, title & risk

Incoterms on the quote define transfer of risk, freight booking, and export/import filing responsibilities. Delivery dates are estimates unless we expressly commit to a fixed date in writing. Events outside our reasonable control (supplier delays, allocation, customs holds, carrier failures) may shift timelines; we communicate slippage when we know it.

Inspection & acceptance

You should inspect quantity, identity, and external condition on receipt. If you require electrical test or decapsulation, agree the scope, cost, and acceptance criteria before purchase—standard commercial sales may not include AQL sampling unless quoted.

Returns, cancellations & warranty

Return eligibility depends on what was quoted: standard catalog lines may allow return in original factory condition within a stated window; programmed, cut tape, NCNR, or custom orders are often final. Manufacturer warranties pass through where applicable; independent channel lines follow the warranty stated on your quote. Do not return goods without a return merchandise authorization (RMA) reference—we will not accept liability for unauthorized returns.

Traceability, authenticity & country of origin

We describe channel type and available traceability (lot codes, COO, test reports) on the quote when known. You are responsible for telling us your counterfeit-avoidance and compliance standards before we buy. If we cannot meet those standards on a line, we decline rather than ship undocumented material.

Limitation of liability

To the maximum extent permitted by applicable law, our aggregate liability arising from a given order is typically limited to the amount you paid us for that order, excluding indirect or consequential damages (including lost production, lost profits, or recall costs) unless mandatory law says otherwise. Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the fullest extent still lawful. Your sole remedy for non-conforming goods is generally repair, replacement, or credit as stated on the quote or RMA decision.

Force majeure, disputes & governing terms

Neither party is liable for delay or failure caused by events beyond reasonable control (including acts of government, war, pandemic, fire, flood, or critical supplier failure), provided the affected party notifies the other without undue delay.

Governing law, venue, and arbitration — if you have a master agreement with us, it controls. Otherwise, the jurisdiction, dispute resolution, and governing law for your purchase are stated on your quote or order confirmation. If they are silent, ask us for the standard terms that apply to your entity and ship-to location before placing the order.

Changes to this section

We may update this summary to reflect how we explain our process. The “Last updated” date will change; it does not retroactively alter executed quotes or contracts.